Ali Wahab
Customer-Focused Account Associate | Skilled in CRM, Support & Process Management | Seeking Growth in BPO/IT/Corporate
- Role
- Account Associate at VXI Global Solutions
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Ali Wahab
Driven by a passion for helping people and solving problems, I believe great customer…
Experience
Account Associate
Dec 2024 — Present · Hyderabad, IN
Delivered high-quality customer support via chat, email and voice, resolving 50+ customer queries per day with a 95% satisfaction rate.• Maintained accurate records of client interactions using CRM systems (e.g, Salesforce, THQ, Customer Central, Opus)• Collaborated with cross-functional teams to improve process flow and reduce customer handling time by 15%.• Participated in training sessions to stay updated with new product features and support best practices.• Recognised for consistent performance and strong customer feedback in monthly reviews.
Education
Board of Secondary Education Telangana
SSC
Royal Institute of Technology and Sciences
Bachelor's degree
2015 — 2020
Board of Intermediate Education
Intermediate
2012 — 2015
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