Akram

About Akram

Self-motivated & People-oriented Leader offering over 12 years of experience in ITIL. Committed to create workplace culture consistent with organization\'s mission and values. Apart from his ability to effectively lead a team, he can also motivate staff to do better, make sound decisions and work with managers and staff at all levels of responsibility.Right now he is looking to join an exciting and ambitious company that will reward him accordingly for his abilities, commitment and hard work. I have participated in the planning, implementation, and maintenance of IT infrastructure upgrades andimprovements, and with a strong background in camera installation, video recording systems, and network connectivity, I\'ve helped organizations ensure their premises are secure and well-monitored. I am motivated by solving technical challenges and delivering optimal solutions to clients.

Experience

1. Team Lead

   Tata Consultancy Services

   Jan 2021 — Present

   Responsible for capacity planning, product knowledge sharing, writing Standard Operating Procedure (SOP) including KPIs and Stakeholder Management. Recommended 40+ innovative ideas, resulting in double digit revenue return. Executed 20+ projects with agile methodology, leading double digit revenue return. Led large teams of 20+ associates and increased team productivity by 20% and quality by 5%. Establishing and maintaining relevant checks and controls via feedback system to monitor the operations of the team. Responsible for ensuring a proper business contingency is in place. Communicating regularly with Senior Management Team including the Site Director and various departmental heads of the organization. Responsible for creating development plans for team members.

Education

• Calcutta University, Kolkata

  Bachelor of Commerce - BCom, Accounting and Finance

  2007 — 2010

• Ace Higher Secondary School

  High School Diploma

  2007

• Umesh Chandra Jena

  Bachelor of Commerce

  2010