Akhtar

About Akhtar

9 years+ Experience in retail branch banking currently working HDFC BANK to till now Designation Backup branch ManagerCore ResponsibilitySupervise & monitor personal banker desk and contract All branch staff & sales staff ∑ Monitor staff productivity and give guidance on improving the same in conjunction with the Branch Manager. ∑ Monitor and supervise all the operational activities satisfactory audit rating for the branch ∑ Lobby Management ∑ Resolution of customer queries/ complaints ∑ Branch administration ∑ Customer service to ensure walk in customer issues ∑ Monitoring of dummy accounts, suspense account, deferred account, account payable & receivable ∑ Branch Operation and Audit Compliances ∑ Penetration of Fixed Deposit to existing & new customer ∑ Maintaining existing account through client service and provide high quality sales, Supply and customer service processes through CRM. ∑ Acquiring new customers and servicing the existing ones.(Achivement)∑ BBH Inner circle club Programe (Goa) qualified in the month of December 2023 in Hdfc Bank ∑ MDRT Training Programe (Malaysia) qualified in the month of November 2022 in Hdfc Bank ∑ Qualified RnR Program conducted in Hdfc bank in the month of AugPrivious Experiences 2 years in retail branch banking as a Assistant Sales Manager (Responsibility) ∑ For new quality acquisition in Terms of Saving A/c, Current A/c Life Insurance,General Insurance, Health Insurance Credit Card & all banking products. ∑ Responsible for quality funding from Customer. ∑ Maintaining good customer base by providing the quality service in all terms. ∑ To educate customers for more digitalize in terms of banking

Experience

1. Backup Branch Manager

   HDFC Bank

   Apr 2022 — Present · Rath, IN

   Handling a branch of 95Cr book Size with 8 ResourcesSupervise & monitor personal banker desk and contract All branch staff & sales staff. Monitor staff productivity and give guidance on improving the same in conjunction with the Branch Manager. Monitor and supervise all the operational activities satisfactory audit rating for the branch. Lobby Management. Resolution of customer queries/ complaints. Branch administration. Customer service to ensure walk in customer issues. Monitoring of dummy accounts, suspense account, deferred account, account payable & receivable. Branch Operation and Audit Compliances. Penetration of Fixed Deposit to existing & new customer. Maintaining existing account through client service and provide high quality sales, Supply and customer service processes through CRM. Acquiring new customers and servicing the existing ones.

Education

• University of Allahabad

  Intermediate

• University of Allahabad

  High School Diploma

• Swami Vivekananda Subharti University, Meerut

  Master of Business Administration (M.B.A.), Accounting and Finance

  2013 — 2015

• Swami Vivekananda Subharti University, Meerut

  Post Graduate Diploma in Business Analytics

• Bundelkhand University, Jhansi

  Bachelor of Science