Absar Ahmad
Experienced Senior Project Lead Cloud Infra Enginner | Driving Innovation and Efficiency through cutting edge technology and maintained an impeccable 100% CSAT.
- Role
- Senior Project Lead Cloud Infra Enginner at Birlasoft
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Absar Ahmad
I hold a Bachelor’s degree in Arts and Humanities from Calrox Teachers University…
Experience
Senior Project Lead Cloud Infra Enginner
May 2025 — Present · Noida, IN
Birlasoft – IndiaSenior Project Lead – Cloud Infrastructure Engineer | RDS Cluster LeadMay 2025– Present• Leading cloud infrastructure operations with focus on performance, resilience, and process automation.• Acting as RDS Cluster Lead, responsible for managing high-availability and optimization of relational database services.• Managing the ISBAA Cluster for the EMEA region, ensuring all service tickets are handled efficiently and closed within SLA timelines.• Supporting and overseeing the transition of global service desk operations to Birlasoft, delivering process trainings and onboarding plans.• Providing Spanish-language support and bridging communication gaps for EMEA-based end users.• Implementing best practices in incident, request, and escalation management aligned with ITIL framework.• Developing and updating Standard Operating Procedures (SOPs), driving improvements in service delivery and user satisfaction.
Education
Delhi University
Advance Diploma In Spanish Language, Spanish Language Expert
2005 — 2008
Calrox Teachers University, Ahmedabad
Bachelor's degree
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