Deborah McVey

About Deborah McVey

Culture eats strategy for breakfast—but only when paired with flawless execution and customer-focused delivery. A brilliant strategy means nothing without the operational discipline to bring it to life, and I’ve built my career on driving execution that transforms strategy into measurable business outcomes. As a servant leader and change agent, I specialize in navigating complex, cross-functional environments, aligning competing priorities, and executing at scale. I thrive at the intersection of technology, process optimization, and customer success, ensuring that innovative solutions don’t just exist on paper but are implemented efficiently, drive revenue, and enhance customer experience. With expertise spanning Industrial IoT, Robotics Process Automation, and SaaS deployment, I have successfully led global teams across the United States, Europe, and Latin America, creating scalable operational frameworks that reduce costs, accelerate time-to-value, and improve customer retention. At Relayr, I drove a 46% increase in deployment productivity, cut installation times from 5 weeks to 3 days, and launched a certification program that enabled 100% partner-led installations, reducing internal costs by 40%. I build and lead high-performing teams by fostering a culture of accountability, collaboration, and innovation—ensuring strategy is executed with precision. Whether leading customer success transformations, optimizing supply chain logistics, or implementing cutting-edge automation, I’m relentlessly focused on delivering measurable business impact.Let’s connect if you’re looking for a leader who doesn’t just talk about strategy but turns it into reality—through execution, data-driven decision-making, and a relentless focus on the customer.

Experience

1. Director of Implementation Services

   Invoca

   May 2025 — Present

Education

• Spring Arbor University

  Bachelor of Arts - BA

Skills

• Warehousing
• Rpg
• Operations Improvement
• Purchasing
• Process Improvement
• Strategy
• Cross-Functional Team Leadership
• Recruiting
• Operations Management
• Management
• Customer Service
• Team Leadership
• Ibm Iseries
• Project Planning
• Supply Chain
• Logistics
• Volunteer Management
• Customer Service Management
• Quality Control
• Inventory Management
• Business Process Improvement
• Sap
• Public Speaking
• Service Center Operations
• Leadership
• Professional Mentoring
• Project Management