Marcelo Cury
- Role
- Global Service Delivery Manager, Technology Operations at Stefanini North America and APAC
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
About Marcelo Cury
I empower global organizations to elevate customer experience and operational excellence…
Experience
Global Service Delivery Manager, Technology Operations
Stefanini North America and APAC
Feb 2018 — Present · Portland, OR, US
IT support operations, field services for Enterprise and Retail-based users. Client-facing role.Client accounts: Nike, Converse, Hurley, Cognizant.
Education
Universidade Presbiteriana Mackenzie
Bachelor, Business Administration (concentration in Foreign Trade)
1999 — 2004
Pontifícia Universidade Católica de São Paulo
MBA, Marketing
2007 — 2009
Skills
- Crm
- Customer Service
- Management
- IT Management
- Project Management
- Bpo
- Process Improvement
- Leadership
- Itil
- Sap HR
- Microsoft Office
- Sharepoint
- IT Outsourcing
- Knowledge Management
- Business Continuity
- Six Sigma
- Salesforce.com
- Outsourcing
- Human Resources
- Production Support
- Virtual Teams
- Training Delivery
- International Logistics
- Data Mining
- Reporting & Analysis
- Cti
- International Shipping
- Business Process Improvement
- Team Leadership
- Microsoft Office Sharepoint Server
- Marketing
- Key Performance Indicators
- Call Centers
- Data Privacy
- HR Bpo
- Service Delivery
- Team Management
- Performance Management
- Contact Centers
- Operations Management
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