Maria Contreras

About Maria Contreras

Strategic and analytical operations professional with 5+ years of experience building scalable systems in fast-paced, cross-functional environments. Proven track record of driving data-informed decision-making and process improvements across strategy, operations, and partner-facing teams.I specialize in diagnosing operational bottlenecks, customer escalations, and system or product improvement opportunities that impact customer experience, partnering cross-functionally on initiatives end-to-end, from root cause analysis to strategy design and execution. I translate complex challenges into practical, scalable solutions that improve visibility, efficiency, performance, and customer experience.Advanced in SQL and Excel, with working proficiency in Python and R, I bring a strong bias toward automation, structured problem-solving, and measurable impact

Experience

1. Associate - Strategy and Operations, Growth Enablement

   DoorDash

   Nov 2024 — Present

   Led end-to-end automation of parcel claims processing, reducing SLA from 3 weeks to under 1 week (70% faster), enabling scale without additional headcount.• Identified and built detection for a high-impact operational exception (“non-ingested return”) responsible for ~22% of preventable losses, enabled fraud investigation at the runner level and influenced accelerated return infrastructure deployment.• Developed real-time exception reporting for merchants, reducing data lag from 4 hours to immediate visibility; empowered proactive quality reviews across Transportation, Final Mile, and Local Operations during core business hours.• Designed and launched an alerting system for critical-to-quality failures and underperformance; replaced manual monitoring with scalable dashboards to drive cross-functional review and action across strategy and operations and business development• Managed, retrained, and coached operational analysts in the Merchant Support and Claims pod; led QA reviews and standardized processes to improve resolution consistency and team efficiency

Education

• Georgia Institute of Technology

  Master of Science in Analytics, Analytics

• Universidad Simón Bolívar

  Bachelor of Science - BS , Geological/Geophysical Engineering

  2012 — 2019