Miguel C.
Technical Services Manager @Idp Americas, Inc. Idp Card Printers
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WORK HISTORY
Technical Services Manager @Idp Americas, Inc. Idp Card Printers
Providence, RI, US
Manage a growing team of hardware and software technicians • Continuous process improvement activity to minimize turn times on repairs and orders• Act as point of escalation for product issues requiring engineering review • Coordinate daily priorities • Monitor daily activity • Run case reports to determine potential product issues trends that may arise • Participate in internal & external technical trainings for both new employees and customers • Coordinate with marketing and engineering teams on new technical documentation including product spec sheets, service and user manuals • Test new features, drivers and firmware and software for bugs and OS compatibility • Make recommendations on new products or features based on customer feedback or market driven demand
EDUCATION
DeVry University
Associate's degree, Electrical Engineering Technologies/Technicians
Keller Graduate School of Management of DeVry University
Master's degree, Business Administration and Management, General
DeVry University
Bachelor's degree, Project Management
SKILLS
ABOUT MIGUEL C.
LatAm Sales Manager at IDP Americas, Inc.
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