John McNeely
Customer Success Manager @Sophos
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WORK HISTORY
Customer Success Manager @Sophos
Sophos defeats cyberattacks with an adaptive AI-native open platform and unmatched security expertise.Battle tested & Business approved - Sophos scales to meet customers wherever they are on their security journey, offering 24/7 threat monitoring, prevention, detection, and response. Our complete portfolio includes endpoint, network, email, and cloud security products, enhanced with Managed Detection and Response (MDR) and security advisory services.With the 2025 acquisition of Secureworks, Sophos is now the leading cybersecurity provider of Managed Detection and Response (MDR) services, defending more than organizations of all sizes worldwide.
EDUCATION
Wilfrid Laurier University
Master of Business Administration (M.B.A.), with focus on Strategic Management of Technology
McMaster University
Bachelor’s Degree (B.Eng.), Software Engineering
University of Toronto
Online Undergraduate Course, User Experience (UX) Design
SKILLS
ABOUT JOHN MCNEELY
Over 20 years of experience in software product development & problem solving, predominantly working at the intersect of technology and customer/user interactions. • Expert skills in building strong client relationships, and enabling the creation of measurable customer value through onboarding, training and adoption of products & services.• Confident and optimistic quick-learner who grasps new technology & security concepts with ease, and can dissect and reconfigure their inner workings and interconnected dependencies to meet customers’ needs. • Award recipient for exceeding quarterly targets for customer retention/renewal, service upsells and revenue expansion.• Award of excellence recipient from previous SaaS B2B customer, after client realized a 50% reduction in department operating costs due to discovery, definition and delivery of new custom software solutions.• Trusted to build & manage relationships with 150+ strategic enterprise customers, partners and 3rd party vendors.My Ideal Role Is:Leadership & growth opportunities as a Customer Success Manager, where I am responsible for the overall success of strategic partners and accounts. I embrace using my expert communication, research and project management skills to partner with customers and ensure we achieve mutually agreed business outcomes together. Wearing my strategic consultant/adviser hat, I am energized by influencing & enabling customer initiatives, guided by business strategy acumen and interaction with key stakeholders.
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