Michael Maurer
Network Administrator at Frasier Meadows
- Role
- Network Administrator at Frasier
- Location
- Loveland, CO, US
- LinkedIn followers
- 500 followers
About Michael Maurer
Top performer for managing IT infrastructures and data-center operations for financial, healthcare and non-profit organizations. Strong analytical skills and able to work with technicians from various engineering disciplines and non-technical staff to troubleshoot complex IT ecosystems. Always learning and expanding knowledge of IT products and services to keep skills as cutting edge as possible.
Experience
Network Administrator
Mar 2019 — Present · Boulder, CO, US
Independently design, organize, manage, and execute enterprise programs and projects as assignedRecord, prioritize track and document IT Service Desk problem resolution processes leveraging Frasier’s Autotask frameworkVendor management to install, implement, configure, troubleshoot, and support different hardware/software technologies applied at FrasierCourteously field IT Service Desk requests, documenting pertinent informationMaintain Microsoft Windows servers, Active Directory, Office365, Azure, Exchange Server, SAN, Networking (VMWare, Cisco, HP, Ruckus, Brocade, Fortinet, Tellabs, Mitel, SDWAN), healthcare-related clinical applications (AOD, MatrixCare LPC Cloud, Momentum, Imprivata), Mitel Phone Systems, and other technologiesPerform hands-on fixes including patch management, installing and upgrading software and hardware, implementing and executing backups, and configuring systems, network devices, and applications.Develop business process documentation in support of PCs, laptops, printers, mobiles devices, IoT devices, security systems, servers, network devices, WiFi access points and controllers, IPTV and channel insertion equipment, lighting and audiovisual equipment, analog, IP and conference phonesEnsure compliance with security protocols, disk encryption, detailed identity and access management, password complexity and password expiration policies, antivirus (Cylance), Autotask AEM and PSA agents, and Cisco UmbrellaProvide desktop, laptop, phone, and printer/fax hardware/software support to local and remote users and design develop, deploy and support hybrid-cloud infrastructure in support of these systemsDesign and develop a framework for deployment, image, and re-image of standard desktop and laptop platformsProcure, configure and deploy new desktop/laptop and other IT related equipmentProvide audiovisual setup and connectivity for meetingsContribute to the successful completion of all Frasier technology-related projects
Education
Otero College
Associate’s Degree, Business Administration and Management, General
2002 — 2005
Skills
- Customer Retention
- Customer Service
- Training
- Customer Satisfaction
- Network Administration
- Customer Relations
- Mcsa
- Team Building
- Customer Experience
- Networking
- System Administration
- Telecommunications
- Software Documentation
- Software Deployment
- Firewalls
- Call Centers
- Technical Support
- Active Directory
- Xp
- Windows Server
- Windows Xp
- Process Improvement
- Microsoft Office
- Sales
- Network Services
- Computer Networking
- Computer Hardware
- Data Entry
- Windows
- Inventory Management
- Microsoft Exchange
- Microsoft Excel
- Virtualization
- Operating Systems
- Security
- Operating System Administration
- Network Systems
- Software Installation
- Troubleshooting
- Team Leadership
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