Gloria McLean

About Gloria McLean

I hold a Master\'s Degree in Educational Leadership, certification in Instructional Design and technology, and a certificate in Adobe Visual Design (Photoshop, InDesign, and Illustrator). I have extensive training and experience working with adult learners. My skill set includes developing engaging learning solutions by partnering with executive leaders and subject matter experts for needs analysis, instructional design, and training implementation. Since 2010 I have managed numerous high-profile training projects, coordinated educational workshops, developed custom graphics, publications, presentations, and employee onboarding training for clinical and non-clinical audiences. Please take a look at my LinkedIn profile to learn more about me.

Experience

1. Sr Instructional Designer for Icfs Early Childhood Insights Portfolio

   ICF

   Jul 2025 — Present · US

   I lead and contribute to the development of resources for child and youth professionals. Clients include federal, state and non-profit agencies. I work with a team that develops a broad range of training and communication materials for multiple applications that support family and child care programs.Key Responsibilities Include:Develop multiple types of training and technical assistance resources including reference guides providing end-to-end instructions on how child care program staff will use different data systems to complete their job responsibilities, job aids, process flows, training courses, and short videos (informational, demo).Work with the project manager and application teams to develop and maintain project workplans and deliverable timelines to support the development and release of training resources and communications. Prepare weekly status reports, maintain resources in Teams and Smartsheet, and coordinate with other writers and application teams to ensure timely delivery of quality products.Collaborate with project managers and business analysts (BAs) about multiple system applications to understand the end-to-end functionality of the application, business rules, and processes.Use system requirements documents and the system test environments to develop an in depth understanding of the system application to draft step-by-step instructions.Draft website content and communications including email correspondence to families and community partners, push notifications, and FAQs for families and child care providers.Follow the project’s standard training framework and writing style guide to develop training resources that have a consistent voice and presentation.Work independently to define and manage the timeline, scope of work, and workflow for assigned projects and tasks.

Education

• University of Maryland Global Campus

  Micro Master's in Instructional Design & Technology, Educational/Instructional Technology

  2020 — 2020

• Kennesaw State University

  Master's in Education, Leadership & Administration

  2004 — 2006

• South Florida Community College

  Associate of Arts - AA, Elementary Education and Teaching

• Warner Southern College

  Bachelor's in Education, Education K-8

  1998 — 2000