Beverly McLean

IT Manager - Contracts, Vendor Relationship and Change Management @Holt Renfrew

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2019 — Present

IT Manager - Contracts, Vendor Relationship and Change Management @Holt Renfrew

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Reporting into VP IT, specializing in managing all technology contracts which include governance to support the SLA / KPI vendor performance and financial targets- Managing the IT budget with stretch targets to seek opportunities to consolidate, optimize and or reduce cost- Managing the Change Advisory Board to ensure minimal impacts of changes and to maintain compliance requirements and respond to audit controls- Special assignment to transition the new SAP ERP and Ecommerce applications into operations and a production support model. Established new vendor relationships with governance; negotiated new support contracts with measurable SLA and Key Performance Indicators; and assess skill gaps and implement a training program for IT resources.

EDUCATION

N/A

Acadia University

Computer Science

SKILLS

Service ManagementPerformance ManagementTeam LeadershipManaged ServicesProject PlanningCustomer ServiceOperations ManagementSdlcStrategyBusiness Process ImprovementVisioBudgetsIT Service ManagementProcess ImprovementLeadershipStrategic PlanningChange ManagementIntegrationProject ManagementTeam ManagementTeam BuildingAccount ManagementCustomer SatisfactionNegotiationVendor ManagementIT StrategyInformation TechnologyIT ManagementManagementSlaCloud ComputingCross-Functional Team LeadershipService DeliveryBusiness AnalysisItil

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Beverly McLean — IT Manager - Contracts, Vendor Relationship and Change Management at Holt Renfrew in Toronto, ON, CA | Unifers