Jack McLaughlin
Account Manager | Enterprise Success
- Role
- Sr Enterprise Merchant Success Manager at Shopify
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Jack McLaughlin
Results-driven Account Manager with experience engaging and growing global accounts. Skilled in developing cross-functional account strategies and go to market approaches using consultative relationship building and natural curiosity to find and execute solutions for business needs. Proven performance launching and growing long-term, enterprise-level partnerships. Emphasis on account profitability and relationship management by concentrating on data-driven goals, end customer experiences, risk mitigation, and efficient project delivery. With client’s needs in mind, I approach scenarios with a desire to solve problems, apply strategy, and maximize outputs.Masters of Business Administration from Ohio University focused on Executive Management. Undergraduate degrees from Ohio State University in Marketing and Logistics.
Experience
Sr Enterprise Merchant Success Manager
May 2025 — Present
As a Senior Enterprise Success Manager at Shopify, I manage strategic relationships with Shopify\'s largest and most complex enterprise customers to drive their success and growth on the platform. I oversee the full customer lifecycle—from onboarding to retention and expansion—ensuring a focus on revenue growth and product adoption.I collaborate closely with C-suite stakeholders to develop personalized strategies that address individual customer needs, fostering trust and effective communication. By driving strategic initiatives within the Enterprise Accounts Success team, I contribute to Shopify\'s collective goal of enhancing customer engagement and satisfaction.Leveraging data-driven insights, I proactively assess account health and identify upselling and cross-selling opportunities while advocating for merchants\' needs across product, engineering, and support teams.I thrive in the face of change and complexity, committed to making commerce better for everyone in the dynamic e-commerce landscape.
Education
The Ohio State University - The Max M. Fisher College of Business
Bachelor of Science (B.S.)
Ohio University
Master of Business Administration - MBA
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