McKenna Shane
BPO Delivery & Governance Manager at Microsoft
- Role
- Bpo Delivery & Governance Manager at Microsoft
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About McKenna Shane
Business program management leader with proven ability to partner with global, cross-functional teams to create, refine and deliver high-impact solutions and delight customers. Strong experience and reputation as a forward-thinking leader who delivers results that exceed expectations. Deep commitment to operational excellence and delivering efficiencies while always putting people first. Demonstrated track record for managing ambiguity and complexity while maintaining focus on broader business objectives.
Experience
Bpo Delivery & Governance Manager
Dec 2025 — Present
Education
Western Washington University
Bachelor of Science (B.S.), Psychology, Minor in Political Science
2014 — 2016
Lynden High School
High School, General Studies
2010 — 2014
Skills
- Time Management
- Employee Relations
- Benefits Administration
- Salary Negotiation
- Public Speaking
- Training & Development
- Staff Recruitment & Retention
- Payroll Administration
- Performance Management
- Microsoft Office
- Orientation & Onboarding
- Event Planning
- Hris Implementation
- Legal & Regulatory Compliance
- Project Management
- Employment Screening
- Customer Service
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