McKenna Shane

BPO Delivery & Governance Manager at Microsoft

Role
Bpo Delivery & Governance Manager at Microsoft
Location
Redmond, WA, US
LinkedIn followers
500 followers

About McKenna Shane

Business program management leader with proven ability to partner with global, cross-functional teams to create, refine and deliver high-impact solutions and delight customers. Strong experience and reputation as a forward-thinking leader who delivers results that exceed expectations. Deep commitment to operational excellence and delivering efficiencies while always putting people first. Demonstrated track record for managing ambiguity and complexity while maintaining focus on broader business objectives.

Experience

  1. Bpo Delivery & Governance Manager

    Microsoft

    Dec 2025 — Present

Education

  • Western Washington University

    Bachelor of Science (B.S.), Psychology, Minor in Political Science

    2014 — 2016

  • Lynden High School

    High School, General Studies

    2010 — 2014

Skills

  • Time Management
  • Employee Relations
  • Benefits Administration
  • Salary Negotiation
  • Public Speaking
  • Training & Development
  • Staff Recruitment & Retention
  • Payroll Administration
  • Performance Management
  • Microsoft Office
  • Orientation & Onboarding
  • Event Planning
  • Hris Implementation
  • Legal & Regulatory Compliance
  • Project Management
  • Employment Screening
  • Customer Service

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McKenna Shane — Bpo Delivery & Governance Manager at Microsoft in Redmond, WA, US | Unifers