McKenna Sweeney

Front Office Administrator Agent @State Farm

Greenville, NC, US

Served as the primary communication link between clients and agents, providing clear, professional, and empathetic customer service to build trust and strengthen client relationships.Prepared and processed official insurance documentation, including COI\'s, FS-1\'s and DL-123\'s, ensuring accuracy and compliance with state regulations.Translated complex insurance processes into easy-to-understand information for clients, improving accessibility and client satisfaction.Coordinated office communications, including scheduling, follow-ups, and policy updates, to maintain consistent and timely messaging between clients and agents.Developed strong multitasking and organizational skills while managing client inquiries, office correspondence, and high-volume administrative tasks.Collaborated with team members to improve workflow and strengthen the office’s professional brand through exceptional client interactions.

East Carolina University

Bachelor of Science - BS