McKayla Hellweg-Howell

Patient Services Coordinator Iii @Novant Health

Wilmington, NC, US

As a Patient Services Coordinator in the Cardiology/Heart & Vascular Unit at Novant Health, I serve as a key liaison between patients, healthcare providers, and clinical teams to ensure seamless and compassionate care delivery. My role focuses on coordinating patient appointments, managing complex scheduling needs, and providing exceptional customer service to support the cardiovascular care journey.• Coordinate and manage scheduling for cardiology and heart & vascular services, optimizing patient flow and resource utilization.• Serve as the primary point of contact for patients, addressing inquiries, providing education, and guiding them through pre-appointment and post-appointment processes.• Collaborate closely with physicians, nurses, and administrative staff to facilitate timely access to care and ensure accurate documentation.• Utilize electronic health records (EHR) and other healthcare systems to track patient information, verify insurance, and process referrals.• Support the unit’s operational goals by assisting with patient check-ins, registration, and billing coordination.• Maintain confidentiality and compliance with healthcare regulations while delivering empathetic patient-centered service.

University of North Carolina Wilmington

Bachelor of Science - BS, Clinical/Medical Laboratory Science/Research and Allied Professions

Cape Fear Community College

General Education Transfer Credits, Clinical/Medical Laboratory Science/Research and Allied Professions