McKala Kruse

About McKala Kruse

McKala is a resourceful, organized, high energy Manager with 15 years of experience specializing in customer support, business process improvement, team leadership, retail operations, and project management. Responsible for managing multiple lines of business with focus on seamless operations and proper controls. Capable of handling multiple shifting priorities, while motivating and leading leaders and teams to achieve goals in a customer-centric environment. Consistently operating with a high degree of accuracy, productivity, and commitment to company success.As a Sr. manager of Customer Experience, McKala has led teams to spearhead specialized projects, work initiatives, specialized training, and certifications for career growth and professional development. Always acknowledged as a high-performing, high-demanding manager with a \"play hard, work hard,\" mentality. Motivated team player who values integrity, teamwork, communication, competition, and results.

Experience

1. Strategy Innovation & Product Development Expert

   Allstate

   Dec 2024 — Present · Chicago, IL, US

Education

• North Central College

  Bachelor’s Degree, Marketing and Management

  2015

Skills

• Consultative Sales Professional
• Customer Satisfaction
• Sales
• Customer Service
• Management
• Lead Generation
• Sales Management
• Marketing
• Communication
• Employee Screening
• Leadership
• Motivated Self-Starter
• Organizational Behavior
• Crm
• Cold Calling
• Retail