McHenry Johnson
Leadership Development | Customer Support Optimization | Client Retention & Growth | Sales StrategyTeam Coaching & Mentorship | Cross-functional Collaboration | Technical Project Management | SaaS & CloudSolutions
- Role
- Agency Owner at American Family Insurance
- Location
- Oshkosh, WI, US
- LinkedIn followers
- 500 followers
About McHenry Johnson
Strategic and performance-driven leader with 20+ years of progressive experience driving operational excellence, customer engagement, and revenue growth within high-volume SaaS and compliance-driven environments. Known for building and scaling high-performing teams, executing enterprise-level support transformations, and aligning support and sales operations with broader organizational goals. Adept at leveraging data and cross-functional collaboration to improve service delivery, reduce costs, and strengthen customer loyalty. Proven ability to lead large teams, streamline operations, and deliver measurable business outcomes in dynamic, fast-paced settings.
Experience
Agency Owner
Oct 2025 — Present
Education
Marian University of Fond du Lac
Masters
2005 — 2007
University of Wisconsin–Oshkosh
Bachelors of Business Administartion
1999 — 2003
Skills
- Management
- Team Building
- Leadership Development
- Team Leadership
- Customer Relations
- Human Resources
- Customer Service
- Writing
- Lead Generation
- Microsoft Office
- Sales
- Microsoft Excel
- Leadership
- Account Management
- Training
- Customer Satisfaction
- Coaching
- Marketing Communications
- Excel
- Social Media
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