Jameel McGregor
Team Lead II -Allstate Health Solutions
- Role
- Insurance Service Supervisor at National General
- Location
- High Point, NC, US
- LinkedIn followers
- 500 followers
About Jameel McGregor
Results-driven operations leader with over 9 years of experience managing…
Experience
Insurance Service Supervisor
Nov 2018 — Present · Winston Salem, NC, US
Supervised 22 agents handling Short Term Medical and Medicare Supplemental Plans across multiple states.• Managed remote teams, overseeing recruitment, training, and performance improvement.• Implemented KPI monitoring systems and led regular meetings to drive process improvements.• Provided direct support for complex customer concerns and coached team members.• Maintained service levels and abandonment rates while streamlining operational procedures.Key Achievements:• Developed a comprehensive Retention Training Manual, schedule, and presentation materials to improve agent performance.• Created and implemented performance Scorecards, FMLA Trackers, and Time Management tools to monitor metrics and ensure compliance.• Led initiatives such as the Employee Commitment Agreement and Retention Salary Adjustments to support workforce stability.• Contributed to mentorship programs including the Back-Up Lead Program and Mentorship Initiative.• Participated in the Compliance Project Manager initiative and supported the Rescission Panel.• Managed operational tools like the Point of Contact List and behavior tracking spreadsheets.• Collaborated with National General managers to build a Call Center Helpline and train Question Queue (QQ) agents.
Education
North Carolina Agricultural and Technical State University
Business Information Technology
Guilford Technical Community College
Associate of Arts and Sciences - AAS, Information Technology- Security and Data Assurance
2017 — 2018
Skills
- Public Speaking
- Research
- Functional Training
- Powerpoint
- Microsoft Excel
- Tcp/Ip
- Fitness Training
- Cross-Functional Team Leadership
- Business Process Improvement
- Data Analysis
- Boxing Fitness
- Microsoft Outlook
- Leadership
- Process Improvement
- English
- Microsoft Office
- Sales
- Training
- Windows
- Management
- Nutrition
- Weight Management
- Outlook
- Customer Service
- Microsoft Word
- Strategic Planning
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.