Maura McGrath
Knowledge Manager @Intermountain Health
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WORK HISTORY
Knowledge Manager @Intermountain Health
Develop and champion an enterprise knowledge management practice- Conduct training on knowledge management tool and processes- Improve user experience with organizational knowledge bases through establishing taxonomy and knowledge article standards- Collaborate with IT service desk to ensure troubleshooting documentation availability for organizational tools - Establish knowledge management evolve cycle to improve quality of knowledge articles - Mature virtual agent chat through identifying knowledge gaps, improving metadata, and collaborating with subject matter experts
EDUCATION
University of Denver
Publishing Certificate
University of Iowa
BA
University of Denver
MLIS
SKILLS
ABOUT MAURA MCGRATH
Motivated, performance-driven knowledge management professional with expertise in…
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