Joe McGinnis
President & Chief Experience Officer @Quality1 Cx Group
Miami Beach, FL, US
EMAILS
MOBILE NUMBERS
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WORK HISTORY
May 2016 — Present
President & Chief Experience Officer @Quality1 Cx Group
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Miami, FL, US
EDUCATION
1988 — 1991
Delaware Valley University
Business Administration
SKILLS
Project PlanningAccessEmployee EngagementWorkforce ManagementCoachingCross-Functional Team LeadershipCall CenterStrategyProgram ManagementCustomer ExperienceStart-UpsOrganizational DevelopmentForecastingStrategic PlanningLeadershipCustomer RetentionStrategic Financial PlanningBusiness AnalysisCustomer ServiceTeam LeadershipCustomer Relationship Management (Crm)Vendor ManagementCustomer AcquisitionBudgetsTeam BuildingManagementCall CentersBusiness DevelopmentTeam ManagementStrategic PartnershipsSalesCritical ThinkingProcess ImprovementExecutive ManagementOperations ManagementRetailOutsourcingFinancial PerformanceCustomer SatisfactionTraining
ABOUT JOE MCGINNIS
A seasoned executive experienced in balancing the organizational needs of the customer…
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