Jordan McDaniel

About Jordan McDaniel

With over 10 years of experience in the Salesforce ecosystem as a customer, partner, and Solution Engineer, I am passionate about helping businesses accelerate their goals and transform their customer experiences with the power of the Salesforce platform. As a Strategic Solution Engineer at Salesforce, I work with our key and most complex Mid-Commercial Accounts in Consumer & Business Services Industry to develop a vision and provide solutions that solve for immediate needs and builds a foundation for future state. I earned my MBA and Graduate Certificate in Enterprise Architecture to better understand complex business strategies then design scalable and sustainable solutions returning an investment in those strategies. My passion has quickly become being able to deeply partner with stakeholders to co-craft this journey and celebrate the impact they are able to achieve!

Experience

1. Strategic Principal Solution Engineer

   Salesforce

   Aug 2023 — Present · Dallas, TX, US

   Serve a trusted advisor to our key and most complex Mid-Commercial accounts in Consumer & Business Services industry to develop a vision and tailor solutions that accelerate their business objectives • Lead regional programs driving account planning, point of view research and creation, and manage cross-team collaboration and participation selling into our top accounts• Lead in-depth discoveries, customer journey mappings, architecture reviews, and workshops to understand complex business processes, challenges, and requirements to provide a solution that best supports the primary business goals. Create customized readouts and demonstrations to showcase the power of the Salesforce platform and the business value associated with the customer\'s objectives• Partner with sales, solutions, sales programs, and marketing leaders to create region-wide programs to support sales objectives. More specifically, partner with our region\'s AVP to tailor or create specific programs to drive desired behaviors supporting our growth and revenue targets• Leverage my ability to navigate the capabilities and impacting business value across the full spectrum of Salesforce solutions to both improve customer\'s health of their existing implementation to recognize more value from their licenses and solution for the future needs of the business• Mentor and partner with Solution Engineers on our team to understand their growth goals, provide performance feedback, and champion their initiatives• Worked with the Sales Cloud executives, product, and marketing teams to prepare and deliver the Sales Cloud Keynote at Dreamforce 2023 (highest rated keynote that year)

Education

• Texas A&M University-Texarkana

  Certificate, Women in Leadership

• West Texas A&M University

  Master of Business Administration (MBA), Emphasis in Management

  2014 — 2015

• Carnegie Mellon University

  Enterprise Architecture Fundamentals Graduate Certificate, Enterprise Architecture

• Texas A&M University

  Bachelor of Business Administration (BBA), Business Administration and Management, General

  2010 — 2013

Skills

• Process Improvement
• Customer Retention
• Customer Service
• Salesforce.com Implementation
• Business Analysis
• Cross-Functional Coordination
• Organization
• Client Relations
• Close Attention to Detail
• Strategic Planning
• Employee Relations
• Professional Communication
• Microsoft Office
• Salesforce.com Administration
• Business Development