Jonathan McDaniel

About Jonathan McDaniel

I have spent all of my professional career working in support. I have a passion for technology, but more than that I have a passion to see others succeed and feel I am at my best when I am helping others realize their potential. I have the patience of a saint when it comes to dealing with complex problems. Consider me if you need a compassionate leader who\'s desire is to foster a community that makes a difference. I excel in auditing business structure and designing and architecting solutions that users can self manage along with providing training and on-going support and documentation for any changes implemented. I have spent the majority of my career reorganizing the businesses I work for and I have been chosen for many pilot programs because of my thorough approach and tenacity to try new things and provide direct insightful feedback while wading patiently in ambiguity. I am here to extend my net and change the world, let me know if you have a place I can serve.

Experience

1. Premium Support Liaison

   BigID

   Aug 2023 — Present

   I manage BigID premium customers wrangling chaos and being a single point of contact.

Education

• Apple Store Leader Program

  N/a, Business, Management, Marketing, and Related Support Services

  2011 — 2013

• East Texas Baptist University

  Bachelor of Arts (B.A.), Psychology, history, religion, ethics, philosophy

  2006 — 2009

Skills

• Iwork
• Computer Hardware
• Jira
• Mac
• Troubleshooting
• Windows
• Project Management
• Workday
• Ios
• Leadership
• Event Planning
• Kubernetes
• Networking
• Crm
• Employee Training
• Consumer Electronics
• Microsoft Excel
• Saas
• Hardware Support
• Customer Relationship Management (Crm)
• Public Speaking
• Apple Certified
• Sound Therapy
• Customer Service
• Situational Leadership
• Msce
• Retail
• Itil Certified
• Business Analytics
• Nonprofits
• Inventory Management
• Reiki
• Os X
• Transmutation
• Research
• Sql
• Mac Os
• Management
• Hardware Installation
• Team Leadership