Ciaran M.
Senior Manager @Deloitte
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WORK HISTORY
Senior Manager @Deloitte
Belfast, GB
Led global teams designing end-to-end, multi-modal learning solutions.Executed strategies for Oracle, Workday, and ServiceNow transformations.Built empowered teams by aligning work to individual strengths.Partnered with clients to define needs, remove blockers, and deliver milestones.Ensured scalable, efficient delivery via Managed Learning Operations.Guided clients through ambiguity with clear, cross-functional action plans.Built client capability to ensure independent future rollouts.Delivered major global programmes, including a full-handover retail rollout.Built stakeholder trust through transparent, solution-focused leadership.Championed a culture of recognition and leadership accountability.
EDUCATION
Harper Adams University
Off Road Vehicle Design, Mechanical Engineering
SKILLS
ABOUT CIARAN M.
I’m a Senior Manager in Deloitte specialising in Learning & Development leadership, large-scale transformation, and global training delivery. I help organisations solve complex problems by building high-performing teams, designing clear strategies, and partnering with clients to deliver successful outcomes — step by step, phase by phase.I excel at building and leading teams. My approach is simple: match people to work that plays to their strengths, empower them to grow, and bring everyone along on the journey. I believe in honesty, fairness, and giving every team member a voice. When we succeed, the team gets the recognition; when challenges arise, I take ownership so my team can keep moving confidently.My experience spans global rollouts of Oracle, Workday, ServiceNow and SuccessFactors, as well as leading Learning Operations managed services. I’m particularly proud of guiding clients through complex, multi-phase transformations — building trust, solving issues side-by-side, and ultimately developing their capability to take over and lead future phases with confidence. One of my proudest achievements was seeing a global furniture retailer gain the confidence to take full ownership of their ongoing rollout after we built the foundation together.I’m now looking to bring my leadership, delivery experience, and passion for developing people into a Head of Learning or Director of Learning role within a UK, Ireland, or global organisation — ideally one that values collaboration, continuous improvement, and meaningful impact. Scaling organisations especially energise me, as they offer the chance to build something strong, capable, and future-ready from the ground up.Learning Strategy • People Leadership • Stakeholder Management • Instructional Design • Blended Learning • Learning Operations • Change Leadership • Global Transformation Delivery • Programme Management • Learning Technologies (Oracle, Workday, ServiceNow, SuccessFactors) • Capability Building • Data-Driven Learning Evaluation • Complex Problem Solving • Culture & Team Development
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