Samantha McConnell
- Role
- Director, Digital Support Strategy (Ai) at Cox Communications
- Location
- Roswell, GA, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Samantha McConnell
Influential leader at the intersection of strategy, technology and operations with strong…
Experience
Director, Digital Support Strategy (Ai)
Apr 2023 — Present
Education
Vanderbilt University
Bachelor of Arts, self-designed program, Organizational Communication & Strategy
2005 — 2009
Skills
- Operations Management
- Indesign
- Customer Service Management
- Project Management
- Business Process Improvement
- Strategic Vision
- Cross-Functional Team Leadership
- Leadership
- Talent Management
- Customer Experience
- Cross-Functional Communication
- Contact Centers
- Operational Efficiency
- Project Team Management
- Cross-Functional Initiatives
- Performance Management
- Lean Six Sigma
- Internal Communications
- Business Performance Management
- Contact Center Management
- Continuous Process Improvement
- Contact Center Operations
- Training
- Program Management
- Strategic Planning
- Theory of Constraints
- General Management
- Six Sigma
- System Implementations
- Mergers & Acquisitions
- Call Center Development
- Sales Management
- Communication
- Data Analysis
- Cross-Functional Alignment
- Management
- Change Management
- Strategy
- Strategic Thinking
- Analytics
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