Marc McConathy

About Marc McConathy

Primary career goal: Serving others, continual challenge, freedom to innovate, personal satisfaction, and leadership responsibilities in a role that leverages technology and innovation to develop others and drive business results.Sr. Director, Carrier Training, HYLA Mobile. Created a customer-facing learning function for a growing start-up serving the wireless industry supporting business goals for major domestic and international telecoms. Brought a nimble, agile approach to eLearning with limited resources and budgets to create maximum impact for execution of programs at AT & T, Verizon Wireless, Sprint, Deutsche Telekom, Orange France/Orange Romania, and Telus.• Manager, Learning Development, EMBARQ/CenturyLink. Managed managers who were responsible for training development for the entire corporation. True challenges managing the expectations of multiple business units with a small team. Introducing new technologies to create efficiencies and multiply productivity. Executive exposure at the highest levels in the company with accountability for metrics and results.• Online editor, Kansas City Star Co. Our team designed the KC Star\'s online news site from the ground up. • Manuscript editor, Mosby-Yearbook (now Elsevier). Specialties: The management stuff:• Performance management• Project management• Strategic planning • Business impact analysisThe learning & development stuff:• Digital Learning program design/development • Peformance support technologies and EPSS• Learning management systems • Performance-based curriculum development• Information and learning design• Criterion Referenced InstructionPlus, the ability to talk with IT, Finance, HR, Legal, and the business units so we get things done!

Experience

1. Digital Learning Leader

   Chick-fil-A Corporate Support Center

   Oct 2017 — Present · Atlanta, GA, US

   Providing strategic vision and direction to transform learning in Chick-fil-A restaurants to translate culture, develop capabilities, and foster dreams.

Education

• University of Missouri-Columbia

  BJ, Journalism

  1989 — 1993

Skills

• Sales Operations
• Training
• Vendor Management
• Strategy
• Human Resources
• Business Process Improvement
• Management
• Cross-Functional Team Leadership
• Leadership
• Project Management
• E-Learning
• Change Management
• Leadership Development
• Customer Experience
• Learning Management Systems
• Web Development
• Competency Based Training
• Multimedia
• Performance Management
• Employee Training
• Budgets
• Sales Process
• Strategic Planning
• Sales
• Call Centers
• Competency Assessment
• Talent Management
• Program Management
• Telecommunications
• Process Improvement