Kevin McCloughan

Role
Associate Director, Service Management at Collins Aerospace
Location
Charlotte, NC, US
LinkedIn followers
500 followers

About Kevin McCloughan

IT Service Management and service delivery leader with an established record of driving…

Experience

  1. Associate Director, Service Management

    Collins Aerospace

    Apr 2023 — Present

    Lead IT Service Management organization responsible for driving continual improvement to the quality of services and support for more than employees by leveraging service management best practices and driving shift-left and self-service, ServiceNow workflow automation, and DT-wide operating metrics and service standards. Accountable for all aspects of global Service Management, Hardware & Software Asset Management, Service Desk, and T2 / Remote Support functions.

Education

  • Indiana University Indianapolis

    BS, Computer & Information Technology

    2010 — 2014

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Kevin McCloughan — Associate Director, Service Management at Collins Aerospace in Charlotte, NC, US | Unifers