Jennifer McCall

About Jennifer McCall

Hi, I’m Jennifer McCall, a passionate Learning & Development leader and Project Manager at Cuyahoga Community College’s Corporate College. I’ve spent the past decade helping organizations design, deliver, and elevate workforce training experiences that truly make an impact, programs that develop people, strengthen teams, and move businesses forward.I’m known for my ability to connect with people, create order out of complexity, and build client relationships that last. Whether I’m managing a multi-cohort leadership series, streamlining a process, or helping a facilitator shine in front of a classroom, my goal is always the same: to deliver a seamless, high-quality experience that leaves everyone better than before.Over the years, I’ve led dozens of customized programs for clients across industries, introduced frameworks that improved consistency and quality, and helped expand our virtual learning capabilities. I love finding new ways to blend creativity, collaboration, and continuous improvement, all while keeping learners at the center of every decision.Beyond my work, I’m a lifelong learner and community advocate. I’m currently part of Tri-C’s Mandel Leadership Development Program (2025–2026 cohort) and serve on committees for the Women’s Summit and Corporate College’s 20th Anniversary Transformation Summit. My heart for service extends to mentoring youth, volunteering, and using education as a tool to empower others to grow into the biggest, grandest version of themselves.

Experience

1. Manager, Client Experience

   Corporate College

   Dec 2025 — Present · Cleveland, OH, US

   I’m excited to share that I’ve stepped into a new role at Corporate College, a division of Cuyahoga Community College, where I now lead client engagement strategy across our training and development services.In this role, I will:• Lead the implementation and continuous improvement of client engagement strategies.• Ensure a seamless, personalized client experience across every touchpoint.• Build and strengthen trusted partnerships with our clients.• Support excellence in service delivery for public training and workforce development programs.This next chapter allows me to bring together my passion for client experience, relationship-building, operational excellence, and workforce transformation, all in service of helping organizations and their people grow. I am looking forward to strengthening partnerships and delivering seamless, high-impact experiences for our corporate clients.I am grateful for the support of my colleagues, mentors and leadership at Corporate College, and excited for the impact ahead.

Education

• Washington Adventist University

  Associate of Arts and Sciences - AAS, Public Relations

  2008 — 2010

• Washington Adventist University

  Bachelor of Science - BS, Business Administration, Marketing

Skills

• Customer Experience
• Learning Management Systems
• Sap
• Graphic Design
• Event Planning
• Program Evaluation
• Appointment Scheduling
• Webex
• Strategic Planning
• Highly Detail Oriented
• Lotus Notes
• Business Development
• Administrative Office Support
• Product Marketing
• Social Networking
• Multiple Project Coordination
• Research
• Vendor Relationships
• Purchasing
• Marketing
• Management
• Client Service Oriented
• Customer Service
• Public Speaking
• Powerpoint
• Microsoft Excel
• Social Media
• Microsoft Word
• Microsoft Office
• Outlook
• Content Management
• Employee Training
• Training
• Sharepoint
• Nonprofits
• Program Management
• Relationship Management
• Client Services
• Epic Systems