McCall Baker

Experience

1. Vice President

   FirstService Residential

   Nov 2011 — Present · Charlotte, NC, US

   Achieved annual financial goals through strategic contract negotiations, business growth initiatives, client retention and expense control including a 20% increase in business, 98% client retention rate and securing a $2M contract win.• Conduct regular one-on-one meetings with team members to provide personalized coaching, performance feedback and professional development support resulting in promotions for over 50 associates.• Fostered a positive, cohesive work environment by promoting team collaboration, inclusiveness, and professional growth. Created a New Hire Mentor Program & Manager Training Program enhancing onboarding effectiveness and associate engagement, contributing to an average tenure of over 7 years.• Provided leadership and mentorship to Executive Directors, Community Managers, and Support Staff, ensuring access to effective guidance, resources and development opportunities to achieve organizational goals.• Supported executive leadership in board oversight, including preparation for meetings and attendance to ensure strategic alignment with organizational goals.