Matthew Bieber
- Role
- CEO at Cdc Software
- Location
- Allentown, PA, US
- LinkedIn followers
- 500 followers
About Matthew Bieber
Executive Business Leader with unique ability to direct financial, operational, and…
Experience
CEO
Jan 2015 — Present
CDC Software is a global technology company, operating in a Software as a Service (SaaS) business model. Our integration solutions empower companies to quickly and cost-efficiently integrate their telephony, CRM, and other mission critical contact center systems to provide contact center agents with complete customer data - including name, location, and history - before they even say hello. Highly configurable and supporting all major telephony providers, the platform creates real-time, events-based links - and can be implemented in a cloud, premise, or hybrid environment. Clients of all sizes use CDC Software every day to provide a more productive and more satisfying customer experience. Key areas of focus are: • Providing leadership, direction and company vision in order to continuously improve our product offering to fit the needs of our diverse global clients. • Thinking strategically to generate new ideas, discover and solve problems, and implement change with agility and quality with our clients and partners. • Anticipating, creating, identifying customer needs; being innovative using technology to enhance customer value and providing solutions quickly with high quality. • Building quality and long-term relationships for existing customers market share gain; developing partnerships to expand business.
Skills
- Service Delivery
- Selling
- Program Management
- Operational Effectiveness
- Business Process Improvement
- Business Intelligence
- Leadership
- Security
- Creative Solutions
- Strategy
- Customer Experience
- Executive Management
- Cross-Functional Team Leadership
- Team Management
- Customer Satisfaction
- Bpo
- Competitive Analysis
- Crm
- Coaching
- Product Development
- Sales
- Process Improvement
- Account Management
- Turn Around Management
- Marketing Strategy
- Saas
- Vendor Management
- Voip
- Problem Solving
- Outsourcing
- Call Centers
- Board Governance
- Integration
- Service Development
- Strategic Partnerships
- Professional Services
- Product Management
- Budgets
- Operational Excellence
- Sales Process
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