Matt McDonald
Business Process Outsourcing Management
- Role
- Director Contact Services at 2020 Companies
- Location
- Lehi, UT, US
- LinkedIn followers
- 500 followers
About Matt McDonald
I am an experienced Director of Customer Relationships and Outsourcing Operations with a demonstrated history of working in the renewables and tech industries. I have developed my skills in operations and creating positive, new customer experiences through the creation of seamless processes and effective customer experience measurement and dispute resolution. I have experience in developing and managing Latin American-based business operations as a means to reduce internal operational costs as well as provide customers and business partners with bilingual support options. My law degree and legal training provide an organized and focused perspective on resolving business operations challenges. My professional and academic background have given me the business acumen to ensure that team communications and practices are not only effective and efficient, and cost-cutting, but also conform to legal guidelines.
Experience
Director Contact Services
Jul 2021 — Present · Lehi, UT, US
Education
Brigham Young University
B.A., Latin American Studies
2001 — 2004
Pennsylvania State University, The Dickinson School of Law
Juris Doctor (JD)
2011 — 2014
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