Manuel Buenrostro
Customer Experience Professional helping strategic accounts accelerate technology adoption | IT Consulting and Services Leader | Customer Success Manager | ITIL Practitioner |
- Role
- Expert Care Delivery, Leader at Cisco
- Location
- Miami-Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Manuel Buenrostro
IT industry leader with 20+ years of successful record on technical and services positions. I’ve got international achievements in management of multi-country organizations, helping strategic accounts and leading highly skilled teams. Innovative approach to increase client loyalty through services, enabling business growth.Qualifications:• Analytical, positive thinking, committed and agreements-driven• Leadership through inclusion, transparency and mentorship• Deep knowledge of Telecom sector in USA and Latin America• Professional services and technical support delivery• Services management, design and consulting (ITIL Certified Practitioner # 86339)• Services advisory and crisis management to executive level• Bids and contracts management under service level agreements
Experience
Expert Care Delivery, Leader
Aug 2019 — Present · Miami-Fort Lauderdale, FL, US
Leading Cisco’s premium support organization with 100+ engineers and operations managers that consistently meet service level objectives at the largest Telco and Mobile accounts in the Americas region (Canada, USA and Latin America). Ensuring the renewal and growth of a $30M+ recurrent revenue through customer passion, data analytics and incident prevention.
Education
Tecnológico de Monterrey
Bachelor's degree, Computer Systems Engineering
1990 — 1994
Georgia Institute of Technology
Master of Science - MS, Cybersecurity
Tecnológico de Monterrey
Graduate degree, Networking Business Management
1996 — 1997
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