Michael Tran
IT Support Specialist
- Role
- Help Desk Representative at Panda Restaurant Group
- Location
- West Covina, CA, US
- LinkedIn followers
- 500 followers
About Michael Tran
Greetings, my name is Michael Tran and I am an aspiring cybersecurity professional. I am…
Experience
Help Desk Representative
Nov 2024 — Present · Rosemead, CA, US
Provided end to end support for 2600+ store locations by responding to 1k+ tickets weekly• Restored internet connectivity by using software to troubleshoot network devices • Logged and updated 40+ tickets using ServiceNow on a daily basis• Followed up with 30+ internal users daily to ensure timely problem resolution and customer satisfaction
Education
California State Polytechnic University-Pomona
Bachelor of Business Administration - BBA, Computer and Information Systems Security/Information Assurance
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