Mohammad Mirza
Incident Management at United Airlines
- Role
- Principal Incident Manager at United Airlines
- Location
- Barrington, IL, US
- LinkedIn followers
- 500 followers
About Mohammad Mirza
Navigating Complexity & Driving Resolution in Incident Management at United AirlinesIn the fast-paced world of aviation, every minute counts. I’m currently proud to be part of what I call the \"Dream Team\" at United Airlines, working within Incident Management.My day-to-day involves leading high-stakes incident calls where the complexity is high and the pressure is higher. When a critical system faces a hurdle, I’m the one orchestrating the response—bringing together diverse technical teams, cutting through the noise, and maintaining a laser-like focus on the solution.What drives me:Navigating Chaos: I thrive in the \"eye of the storm,\" turning complicated technical setbacks into structured paths for resolution.The MTTR Mission: I am obsessed with efficiency. My goal is always to reduce Mean Time to Repair (MTTR) without sacrificing quality or safety.Stakeholder Harmony: Getting everyone on the same page during a crisis isn\'t just a task; it\'s an art form.At United, we don\'t just fix problems; we ensure the seamless operation of a global network. I’m passionate about helping our community of travelers by keeping our digital and operational heartbeat strong.#IncidentManagement #UnitedAirlines #SiteReliability #ProblemSolving #AviationTech #MTTR
Experience
Principal Incident Manager
May 2018 — Present · US
Education
Osmania University
Bachelor of Arts - BA
Skills
- Visio
- Ibm Mainframe
- Oracle
- IT Operations
- Citrix
- Business Intelligence
- System Deployment
- Itil
- Banking
- Risk Management
- Software Documentation
- Sdlc
- Strategic Planning
- Batch Processing
- Business Analysis
- Database Administration
- Vendor Management
- Data Center
- Troubleshooting
- Consulting
- Disaster Recovery
- Software
- Process Improvement
- Peoplesoft
- Html
- Software Installation
- Leadership
- Solaris
- Data Warehousing
- Customer Oriented
- Agile Methodologies
- Mainframe
- Management
- Jcl
- IT Management
- Network Administration
- Visual Basic
- Integration
- Databases
- Technical Documentation
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