Miguel Blass
Senior Manager, WFM Optimization at Blue Shield of California
- Role
- Senior Manager, Wfm Optimization at Blue Shield of California
- Location
- Long Beach, CA, US
- LinkedIn followers
- 500 followers
About Miguel Blass
Miguel Blass is currently the Senior Manager of WFM Reporting and Administration for Blue Shield of California. His diverse professional background includes over 21 years\' experience in team building, voice of the customer, support operations, analytics, and impactful storytelling. Before embarking into healthcare, Miguel developed a track record for efficiency and excellence working for global companies such as Microsoft, Honda, Cisco Systems, and Belkin International. Miguel graduated from Stanford University with a degree in International Relations and an MBA from UCI\'s Paul Merage School of Business.In 2015, Miguel started his healthcare career by joining Molina Healthcare. There he drove initiatives to improve members\' support outcomes and increase operational efficiency. Within support operations, he has promoted the adoption of data-driven decision making by removing traditional barriers to data. Miguel has worked with a variety of stakeholders to develop and implement analytic solutions that are readily available, comprehensive, easy to use, and up to date. To better server his internal customers and ultimately his members, he continues to foster technical excellence among his team and a deeper understanding healthcare operations. Specialties:Business IntelligenceCustomer InsightCustomer AnalyticsManaged HealthcareSix Sigma +Competitive IntelligenceVendor NegotiationsBusiness Process Outsourcing (BPO) ManagementOutsource Strategy
Experience
Senior Manager, Wfm Optimization
Mar 2021 — Present
Education
University of California, Irvine - The Paul Merage School of Business
MBA
2004 — 2007
San Francisco State University
Certificate, Program in Unix System Administration and C/C++ Programming
2001 — 2001
El Colegio de México
Summer Program, International Relations
1994 — 1994
Stanford University
BA, International Relations
1991 — 1996
Skills
- Process Improvement
- Management
- Spss
- Statistics
- Mysql
- Call Centers
- Strategic Planning
- Salesforce Reporting
- Vendor Management
- Customer Relationship Management (Crm)
- Oracle
- Cross-Functional Team Leadership
- Competitive Intelligence
- Sql
- Voice of the Customer
- Dmaic
- Hyperion Brio Designer
- Leadership
- Project Management
- Business Intelligence
- Contact Centers
- Crystal Reports
- Business Process Outsourcing (Bpo) Management
- Business Process Improvement
- Crm
- Jmp Statistical Discovery
- Gis
- Databases
- Vovici
- Outsourcing
- Product Management
- Unix
- Service Delivery
- Business Analysis
- Tableau
- Negotiation
- Survey Design
- Program Management
- Analytics
- Statistical Data Analysis
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.