Michael Laroche

About Michael Laroche

Michael is an entrepreneur and has more than 25 years experience assisting clients in the areas of business strategy and operations improvement, including organizational, process and technology improvements. He is a charismatic leader with an excellent track record in management consulting, enterprise software and business operations.At Infor, Michael managed one of Infor\'s North American Services business units. He had full P&L (>$70m) responsibility - bookings, revenue, margin improvements, and customer satisfaction. He structured the organization, recruited top talent, and introduced delivery excellence processes that turned around the performance of the unit, achieving the highest levels of profitability and customer satisfaction across the region.At Model N, Michael led Global Customer Services and Operations for the company, again building the organization and the business processes that enabled the company to improve customer satisfaction, efficiently scale and increase recurring revenue through SaaS. He was part of the executive team that successfully took the company public in March 2012.Prior to Model N, Michael managed Lodestone Management Consultants in North America, before the acquisition by Infosys. For many years, he was the global leader of the Operations & Supply Chain Strategy practice at IBM, focused on solutions to client\'s strategic problems. He joined IBM as a Partner when they acquired PricewaterhouseCoopers Management Consulting in 2002.Over the years, Michael has advised a number of multinational clients in North America, Europe, Asia Pacific and Australasia, operating in multiple business environments. While doing so, he has developed a loyal following of top performing executives and senior managers.Michael is a dual citizen of the USA and Australia.Specialties:Operations and IT strategyProgram and change managementOrganizational behavior and performance improvement

Experience

1. President

   Pampered Puppies Llc

   Jun 2018 — Present · Wellesley, MA, US

   Pampered Puppies provides premium dog services and pet supplies to the Metrowest Boston community. Services include grooming, training, daycare and boarding.Founded and now operate the company. Responsible for all functions from sales to finance to human resources. Grew the business from a single client to clients in less than three years. Developed and implemented the company\'s website, POS and e-commerce solutions, service management system, purchase and inventory management solution, and finance, accounting and reporting system. Employ 18 people and manage relationships with service providers and vendors. Grew company sales to >$600k during the pandemic (Year 1),>$900k in Year 2,>$1.25m in Year 3, and $1.5m in Year 4.In summary, having the time of my life!

Education

• The Tuck School of Business at Dartmouth

  Master of Business Administration (MBA), Business Administration and Management, General

  1992 — 1994

• North Carolina State University

  BS, Chemical Engineering

  1981 — 1985

Skills

• Business Intelligence
• Cross-Functional Team Leadership
• Strategy
• Management
• Consumer Products
• Business Transformation
• Grocery
• Supply Chain Optimization
• Project Management
• IT Strategy
• Change Management
• Business Process
• Process Improvement
• Operations Management
• Manufacturing
• Fmcg
• Business Strategy
• Management Consulting
• Leadership
• Consulting
• Business Process Improvement
• Supply Chain
• Program Management
• Supply Chain Management