Michael Key

About Michael Key

Transforming academic wellbeing into proactive, student-centered engagement.I am an educational leader and systems innovator who designs and scales programs that close equity gaps, improve student outcomes, and integrate technology into every layer of academic support.At Clark State College, I direct the Academic Engagement Program, leveraging Blackboard LMS, Slate CRM, and Colleague ERP to coordinate a distributed case management team serving high-need populations. My approach blends data-driven decision-making with trauma-informed, equity-centered practices to ensure that interventions are timely, personalized, and measurable.I design and optimize Progress Survey systems that allow faculty to flag concerns or celebrate successes, triggering automated referrals and follow-up actions. I build multi-platform communication workflows using dynamic content, Liquid markup, and real-time data integrations to deliver outreach at scale without losing the human connection.By creating integrated dashboards and analytics tools, I provide leadership with the insights needed to monitor KPIs, track student engagement across thousands of course completions, and allocate resources strategically. My work has contributed to increasing probationary student GPA gains from +0.70 to +1.36, raising retention from 48% to 74%, and maintaining a 56% engagement rate among students not in Good Academic Standing.I am now preparing for the next stage of my career — applying my expertise in educational leadership, technology integration, and process innovation to a role that advances student success at scale, whether through mission-driven institutions, forward-thinking EdTech companies, or cross-sector partnerships.

Experience

1. Director of Academic Engagement Services

   Clark State College

   Oct 2025 — Present · Springfield, OH, US

Education

• Franklin University

  Doctor of Education - EdD, Educational/Instructional Technology

• University of Dayton

  Master’s Degree, Teaching English

  2013 — 2015

• Georgia College & State University

  Bachelor of Arts - BA, English Language and Literature, General

  2005 — 2010

Skills

• Public Speaking
• Creative Writing
• Program Management
• Universal Design for Learning
• Writing
• Office Administration
• Recruiting
• Project Management
• Staff Supervision
• Student Affairs
• Curriculum Design
• Oral Communication
• Teaching
• Time Management
• Office Management
• Web Design
• Academic Advising
• Communication
• Student Development
• Professional Development
• Leadership
• Instructional Design
• Marketing
• Social Networking
• Peer Mediation
• Written Communication
• Web Content Management
• Microsoft Word
• Microsoft Powerpoint
• Student Leadership
• Higher Education Administration
• Staff Retention
• Social Media
• Curriculum Development
• Event Planning
• Academic Tutoring
• Microsoft Office
• Sales
• Staff Training
• Higher Education