Mohammed Bodrul Jamal

Training Consultant @OneAdvanced

Birmingham, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2022 — Present

Training Consultant @OneAdvanced

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Birmingham, GB

As a user education specialist, I craft comprehensive learning experiences that drive product success. I leverage a powerful toolkit, including HelpDocs, Pendo, and Articulate Rise/Storyline, to develop impactful documentation, in-app guidance, and eLearning courses.My proven track record includes:> Designing and optimising training programs for our Care Business Management solution, significantly enhancing user proficiency.> Architecting best-practice onboarding strategies that foster sustained product engagement and user satisfaction.> Producing a substantial library of over 300 articles and in-product guidance modules for Education, Health, and Care.

EDUCATION

2001 — 2009

Broadway Academy (prev. Broadway School)

Secondary School

2011 — 2015

University of Warwick

Bachelor’s Degree, Engineering

2009 — 2010

Birmingham City University

Bachelor’s Degree, Engineering Foundation Year

SKILLS

LeadershipTeamworkFacility Cmis AdministrationCustomer SupportMicrosoft OfficeMicrosoft WordTeam LeadershipRobotstudioExchequerTechnical DocumentationTime ManagementCase HandlingMicrosoft ExcelPowerpointSalesforceSql Server Reporting Services (Ssrs)Computer NetworkingCustomer ExperienceSolidworksCustomer ServiceSql Server Management StudioTechnical SupportUtrackComputer ProficiencyCall ManagementSsrs Report BuilderProgresso

ABOUT MOHAMMED BODRUL JAMAL

An ITIL certified Solutions Consultant delivering excellence at all stages through meticulous implementation and bespoke solutions.

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Mohammed Bodrul Jamal — Training Consultant at OneAdvanced in Birmingham, GB | Unifers