Mark Bireley

About Mark Bireley

Senior-level education and operations professional with 30+ years of experience in education, retail management, IT services, distribution and consumer products. Coach, mentor, and leader that as Influenced thousands of career placements and job enhancements. Strong reputation aligning candidate competencies with employer needs. Led workforce development team outcomes with a servant leadership style by balancing organization “purpose” with “people” initiatives. Teams have been awarded three organization culture awards, acknowledged for rapid business growth (50% campus population growth in 1 year), and restored profitability in short time frames (133% of budget in 9 months and tripling revenue in 18 months). Experience demonstrates ability to positively influence culture; lead and execute business development initiatives; learn on the fly in diverse environments; be resourceful in dynamic, complex situations; and staff and manage talent for wide-ranging opportunities. Accomplished Online instructor since 2002. Executive Director | Program Manager Email: M•••@CompetencyChroniclel.comCORE COMPETENCIES:Creates Collaborative Work EnvironmentsPersonal Coaching | Mentoring | AdvisingManages ComplexityTalent Management & Competency DevelopmentBudgeting & ForecastingP & L ManagementOperations ManagementStrategic PlanningNew Business DevelopmentChange ManagementContinuous Process ImprovementClient Relationship ManagementSOP & KPI DevelopmentCAREER HIGHLIGHTS: Supported students and adults in seeking gainful employment goals in business and technical careers. Influenced over 2 thousand career placements and job enhancements. Partnered with employers to align student and employee skills with employer needs. For two campuses lacking leadership and direction, applied culture and team focus enhancements. In 9-month period, led net income bottom-line improvement goals from 68% to 133% and 23% to 119% respectively. For rapid growth IT services firm, devised business model to satisfy shared talent needs with clients. Doubled billable staff and tripled business unit revenues from $1M to $3M in 18 months. In multiple dysfunctional operating and turnaround situations, applied servant leadership principles and tactics. Teams were recognized for 3 organization culture awards. Executed $7M building improvement and $20M capital asset campaign to accommodate high-profile, growth initiative. Please contact me at 77••••••91 or M•••@CompetenChronicle.com

Experience

1. Mate Retail Operations Manager

   Trader Joe's

   Oct 2017 — Present · Needham Heights, MA, US

   Provide daily culture management and operations leadership establishing industry leading customer and employee experience.• Recognized for employee training and advising contributions; education / scholarship advocacy; and semiannual review process participation. • Safety officer leading COVID 19 response and daily procedures to minimize customer and crew anxiety, restoring a new normal daily operation.

Education

• Wisconsin School of Business

  BBA, Marketing / Finance

• Loyola Academy

  High School, Wilmette Illinois

• Northeastern University

  MBA, COOP Entrepreneurship

Skills

• Marketing
• Nonprofits
• Academic Advising
• Workshop Facilitation
• Instructional Design
• Public Speaking
• Recruiting
• Staff Development
• Teaching
• Interviews
• Leadership Development
• Entrepreneurship
• Educational Leadership
• Academia
• Campus
• Community Outreach
• Career Development
• Accreditation
• Student Development
• Resume Writing
• Student Financial Aid
• Career Counseling
• Leadership
• Technology Needs Analysis
• Cross-Functional Team Leadership
• Educational Technology
• Program Development
• Management
• Adult Education
• Student Counseling
• College Recruiting
• Academic Administration
• Retaining Customers
• Job Coaching
• Curriculum Development
• Admissions
• Coaching
• Student Recruiting
• Conflict Resolution
• Enrollment Management