Mbarak bin-Dohry
IT Operations Engineer @Shell
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WORK HISTORY
IT Operations Engineer @Shell
London, GB
Manage IT incidents and requests via ServiceNow with timely resolution• Provide 2nd-line support for Power & Gas Traders• Troubleshoot issues in M365, Exchange, and Active Directory• Automate tasks using PowerShell to boost efficiency• Deploy and manage devices using MDM tools• Set up systems and access for new joiners• Support Market Data applications for real-time trading operations• Collaborate on IT projects from start to handover• Monitor infrastructure and resolve issues proactively• Document solutions to enhance team knowledge sharing
EDUCATION
London Metropolitan University
BSC, Computer Science
ABOUT MBARAK BIN-DOHRY
Highly accomplished and performance-driven Senior Trade Floor Support Engineer with 15+…
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