Melissa Baerwald
Dynamic Globalization & Operations Leader | Accessibility Advocate
- Role
- Group Manager, Localization at Zendesk
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Melissa Baerwald
Strategic and innovative Director of Globalization with over 15 years of leadership in driving international growth and global product adoption. Passionate about globalization, I am dedicated to fostering connections, breaking down language barriers, and building exceptional products that are accessible to everyone. I specialize in building globalization centers of excellence, delivering localized user experiences, and implementing automated internationalization infrastructures to enable rapid, scalable expansion. Skilled in managing end-to-end globalization processes and aligning cross-functional teams to drive revenue growth and customer satisfaction globally.
Experience
Group Manager, Localization
Jan 2026 — Present · Seattle, WA, US
Skills
- Program Management
- Internationalization
- Localization
- Foreign Languages
- Agile Project Management
- Agile Methodologies
- Project Management
- Globalization
- Certified Scrum Master Csm
- Localization Testing
- Enterprise Software
- Scrum
- Software as a Service (Saas)
- Digital Marketing
- Innovation Games Certified Collaboration Architect (Cca), Orange Belt Level
- Software Project Management
- Saas
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