Muhammad Babar Siddiqui

About Muhammad Babar Siddiqui

PMP® certified, AWS Cloud Practitioner, and AWS AI practitioner Certified Program Manager with 10+ years of experience delivering complex, high-impact programs across AI, SaaS, Cloud, and Telecom. I specialize in driving enterprise-scale digital transformation for Fortune 500 clients by aligning cross-functional teams, managing $10M–$50M initiatives, and ensuring delivery excellence.I bring deep expertise across the full program lifecycle starting from scoping, execution, stakeholder management, and optimization, while fostering collaboration across product, engineering, and operations. Known for a servant leadership style, I focus on structure, scalability, and measurable results.Let’s connect if you’re building transformative tech programs that need clear direction and flawless execution.

Experience

1. Director - Project Management

   Afiniti

   Jan 2025 — Present · Washington, DC, US

   Lead and manage cross-functional teams (senior project managers, product managers, sales, implementation engineers, developers, scrum masters, infrastructure engineers, and AI/data engineers) to deliver complex projects on time and drive significant revenue growth- Led end to end migration of largest contact center of US with users and agents, reducing hardware footprint by 80% and cost by 50% in just power saving- Cultivate long-term client relationships based on trust, transparency, and proactive communication, ensuring high satisfaction, retention, and business expansion- Serve as the primary point of contact for key stakeholders, guiding strategic decisions and ensuring alignment with company goals to achieve business outcomes- Extensive expertise in optimizing contact center technologies (Avaya, Genesys, Cisco) to improve scalability, efficiency, and customer satisfaction- Lead SaaS implementations and cloud-based solutions across diverse industries, driving innovation to enhance customer experience and operational performance- Spearheaded projects for both private and federal sectors with annual revenue exceeding $100M, delivering comprehensive project plans, schedules, Gantt charts, and executive summaries - Establish RACI matrices and governance frameworks to ensure go-live readiness and team accountability- Worked closely with the Program Management Office (PMO) for CI/CD software delivery, focusing on optimized release cycles and high-quality delivery standards- Leverage deep knowledge of modern technologies (Containers, Kubernetes, Microservices, SDLC) to drive technical innovation and solution optimization- Directed an AI chatbot and contact center implementation for a major U.S. account, significantly improving customer experience and operational efficiency- Collaborate with customer success teams to identify upsell and cross-sell opportunities, ensuring clients maximize product value and long-term success

Education

• Beaconhouse School Systems

  O levels, Science

  1997 — 2009

• Adamjee Government Science College Karachi

  Pre-Engineering, Maths, Physics and Chemistry

  2009 — 2011

• NED University of Engineering and Technology

  Telecommunications, System, Networking, and LAN/WAN Management/Manager

  2011 — 2015

• Institute of Business Management

  Master of Science - MS, Engineering Management

  2019

Skills

• Microsoft Word
• Electronics
• Team Leadership
• Microsoft Office
• Powerpoint
• Microsoft Excel
• Leadership
• C
• Cisco Systems Products
• Business Intelligence
• Project Deployment
• Project Deployment
• Teamwork
• Team Management
• Matlab
• Ms Project
• Project Management
• Avaya Ip Telephony
• Jira
• Strategic Thinking
• Tems Investigation
• Agile Methodologies
• Engineering Mathematics
• C++
• Agile & Waterfall Methodologies
• Time Management
• Data Center Management