Mazin Salim

Graduate Assistant(Data Anaylst) @Auburn University Biggio Center

Auburn, AL, US

Implemented an innovative AI Chatbot using the GROQ Llama 3.1 model, reducing syllabus creation time from 6 hours to just 5 minutes.Engineered a LangChain-based PDF parsing and NLP pipeline for document understanding, enabling faculty to create course materials 10x faster with 95% extraction accuracy while ensuring compliance with university guidelines.Architected an ETL pipeline for a ticketing system, achieving 100% data accuracy through validation checkpoints and enabling instant access to critical insights, improving service delivery by 75%, and providing real-time reports to management for data-driven decision-making.Optimized technical support processes for Canvas, Zoom, and Panopto through automated ticket routing and knowledge base integration, reducing issue resolution time by 20% and increasing faculty satisfaction scores.