Mazia Syed
Operations Team Member @Centre For Social Innovation Csi
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WORK HISTORY
Operations Team Member @Centre For Social Innovation Csi
Toronto, ON, CA
Toronto-based nonprofit co-working and community hub supporting social enterprises and innovators- Achieved 95% first-contact resolution rate by asking targeted questions to uncover root issues for 200+ monthly inquiries from social innovators and visitors at Toronto\'s Centre for Social Innovation- Boosted member engagement by 25% and fostered connections across diverse socioeconomic groups in CSI\'s shared workspaces by leading hosting initiatives, organizing events and mini-tours- Enabled smoother support for 500+ member organizations by enhancing operational efficiency through process improvements, IT support for AV/printers, and space upkeep.
EDUCATION
The University of British Columbia
Bachelor of Arts (B.A.), International Relations and Affairs
ABOUT MAZIA SYED
Hi there! Iām Mazia (pronounced \"mahz-yah\"). I\'m a technically fluent problem solver with experience building and shipping software in fast-paced, early-stage startups.Now, Iām excited to bring that mix of technical expertise and communication into a more customer-facing path such as technical sales roles, where I can help customers understand and adopt products that genuinely make their work easier. If your team values technical literacy in customer-facing roles and believes that great communication is just as powerful as great code, Iād love to connect.And in case you\'re wondering, the cover photo is me being thrown into the River Nile in Uganda when I accidentally signed up for white-water rafting without realizing what it meant. Did I mention I don\'t know how to swim?
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