Mazhar Dhanshe
Vice President - Operations I Background Screening I Healthcare RCM I Life and Pension (Annuities)
- Role
- Vice President Operations at First Advantage
- Location
- Navi Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Mazhar Dhanshe
I am a seasoned professional with more than 22 years of rich experience in Global Operations and Quality Management. Possess expertise in Background Screening and BFSI domain that includes Healthcare Insurance RCM, Life and Pensions (Annuities), Mortgage Lending Services, and Credit Cards. I have successfully led projects ensuring budgets (P&L) and ROI in dynamic MNC environments. Experienced in managing teams with multilingual skills across locations, I am an excellent communicator with strong people management skills. Achievements include improvement projects based on DMAIC methodology, resulting in $5 million quicker cash realization for a US Healthcare client, RPA projects saving 26 FTEs and platform migration improving staff efficiency by 30%. I have also successfully onboarded 4 UK based Gig customers.
Experience
Vice President Operations
Feb 2025 — Present
Education
Agnel Polytechnic
Diploma in Mechanical Engineering
1998 — 2002
Rizvi College of Arts, Science and Commerce
Higher Secondary School Certificate
1996 — 1998
German Parkar High School Bankot
Secondary School Certificate
Skills
- Performance Management
- Crm
- Operations Management
- Mis
- Great Interpersonal Skills & Customer Focus..
- Bpo
- Organizational Effectiveness
- Leadership
- Vendor Management
- Outsourcing
- Team Management
- Call Centers
- Effective Communication
- Customer Experience
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