Mayya Arroyo
Program Management & Operations at Docusign
- Role
- Staff Program Manager at 6sense
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Mayya Arroyo
Resourceful Program Management and Operations Professional with 15+ years of experience managing product launches and software development projects. Responsible for the overall planning, execution and completion of these projects as well as defining and executing on operational strategy. The experience ranges from a small start-up environment to a large financial institution, continuously demonstrating strong communication, verbal skills and customer satisfaction in the project delivery.
Experience
Staff Program Manager
Dec 2024 — Present
Spearheaded launches of multiple products, driving over $10M in additional annual revenue.Developed and led a cross-functional GTM Release strategy, streamlining readiness efforts across multiple organizations including, Product, Sales, Customer Experience, Legal, Finance and Revenue Ops.Built scalable organizational processes to support beta programs, enablement & support teams and release workflows, improving customer experience and internal efficiency.Led transformation of product release tracking by introducing a centralized system to capture release details, improving transparency and reducing coordination gaps.Reduced internal operational waste by 32% through process optimization and alignment initiatives.Partnered with executive leadership to drive strategic programs aimed at increasing customer seat utilization and decreasing support case volume.
Education
California State University at San Jose
B.S. degree, Computer Science
1996 — 2000
California State University at San Jose
Bachelor of Science, Computational Science
University of Phoenix
Master of Business Administration, Information Technology
University of Phoenix
MBA, Technology
2002 — 2004
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