Mayuresh Thakur
Accomplished Business Leader | Strategic Visionary | Team Builder | Customer-Centric | Production Support | Application Support | Integration
- Role
- Manager Ii Production Support at UST
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Mayuresh Thakur
Seasoned strategic business leader with 19 years of diverse industry experience…
Experience
Manager Ii Production Support
Oct 2023 — Present · Pune, IN
Overall accountability for the L1 and L2 operations support and customer success. Restructure the current support process for the better service approach Work closely with the offshore managers, mentor the team, coach them in Leadership and overall production support approach. Work with the architects and managers to design the approach and drive overall automation. Represent Pune team to onshore and offshore leadership with the help of weekly Metrics of overall tickets and closures. Maintain the SLAs to make sure no penalties are levied due to any compliance’s slippage. Lead analysis of existing tickets to automate the process and optimize the process to make it cost effective. Interaction with the customers for overall health and respond to the escalations on mails and calls.
Education
Savitribai Phule Pune University (Formerly University of Pune)
Executive MBA (REV.2013)
2013 — 2015
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