Mayur Meshram

About Mayur Meshram

Head of Service Delivery with with strong knowledge of technological trends to build strategy, understanding of budgets and business-planning, ability to conduct technological analyses and research. Responsible for managing company’s cloud and innovation strategies is one of many duties I perform.I manage and supervise ServiceNow, social collaboration and talent development roadmap. Extremely customer focused with a strong affinity for KPIs, excellent process and data-driven optimization, built world-class teams, restored order from chaos, rebuilt credibility with customers

Experience

1. Senior Service Management Consultant

   Infosys

   Jun 2014 — Present · Pune, IN

   Incorporated ITIL principles to determine areas for performance improvement and take necessary corrective actions to make Operations project more process compliant across multiple vendor organizations.Manage delivery of service provided by strategic vendor partners and executed strategic support model comprising of functional hierarchies (L1, L2, and L3) for efficient and streamlined incident management Lead the Operations team expansion by recruiting support engineers at offshore locations in India and planned for smooth service transition from existing team to new team members and facilitated offshore mode of operations smoothly.Established a communication model lading to Integration of change and Release management modules with delivery and other in life modules like Incident and Problem managementFocused on service management tools to capture all necessary data for compiling KPI reports. Incorporated trend analysis and problem management forum to eliminate single point of failures and reduce reoccurring incidents

Education

• Pune Institute of Computer Technology

  Engineer's Degree, Computer Science

  1999 — 2004