Mayuri Sethiya

About Mayuri Sethiya

Most e-commerce experiences still expect customers to do the work - search, filter, compare, and decide.I’m working on changing that.At Home Depot, I lead AI product strategy for Magic Apron, building conversational, agentic systems that understand customer intent and guide them through complex shopping decisions, both online and in-store. My focus is on reimagining product discovery as a dialogue, not a query; leveraging LLMs, multimodal inputs, and real-time context to create more intuitive and effective shopping experiences.Before diving into Generative AI, I’ve worked across Personalization, Marketing Technology, and Content platforms, leading initiatives in customer segmentation, experimentation, and CMS-driven experiences. I’ve partnered closely with engineering, analytics, and marketing teams to deliver highly relevant, engaging customer experiences across digital channels.To date, my work has been recognized with 15+ Homer Awards for creating shareholder value, entrepreneurial spirit, and building strong relationships, along with two Executive Homer Awards and an Orange Spotlight Award - distinctions awarded by senior leadership for exceptional impact.I’m particularly interested in the future of Agentic Commerce, where AI moves beyond answering questions to actively helping customers complete complex projects from start to finish.#AIProductManagement #GenerativeAI #LLMs #ConversationalAI #AgenticAI #ProductStrategy #ConversationalCommerce #CustomerExperience #Ecommerce

Experience

1. Principal Product Manager, Magic Apron

   The Home Depot

   Mar 2025 — Present · Atlanta, GA, US

   Own the vision and product strategy for Magic Apron Assistant (MAA) and Magic Cart, shaping Home Depot’s AI-powered conversational commerce across digital and in-store retail experiences- Defined and executed the scale roadmap for MAA, driving toward 500K+ MAUs and $80M in annualized incremental revenue while institutionalizing AI quality standards (85%+ response accuracy,>65% positive feedback)- Led Product Findability for MAA, transforming keyword-based search into an intent-driven conversational discovery experience serving 100K+ monthly queries; delivering +$0.90 RPV,+273 bps recommendations CTR, and +15 bps quarterly conversion lift- Orchestrated cross-functional execution across UX, Engineering, Data Science, Store Operations, Merchandising Execution, and Marketing to pilot Magic Cart, Home Depot’s first AI-powered in-store assistant and extension of Magic Apron- Expanded Magic Cart with multimodal and multilingual capabilities (text, voice, image/barcode scan; English & Spanish), with 30% of interactions leveraging voice/visual inputs and 10% conducted in Spanish, improving accessibility and in-store engagement.

Education

• Duke University

  Masters of Engineering Management, Product Management

  2017 — 2018

• Vishwakarma Institute Of Technology

  Bachelor’s Degree, Computer Science

  2010 — 2014

• Queen's University

  Bachelor’s Degree, Computer Science Engineering

  2012

Skills

• Microsoft Excel
• Microsoft Powerpoint
• Software Project Management
• Vendor Management
• Tableau
• Cross-Functional Problem Solving
• Competitive Strategies
• Python
• C
• Microsoft Office
• Sql
• Problem Solving
• Microsoft Word
• Requirements Gathering
• Html
• Public Speaking
• Agile Methodologies
• Management
• Project Management
• Social Media
• Product Design
• Software Development Life Cycle (Sdlc)
• Product Management
• Sap Basis Consultancy
• Java
• Teamwork
• Product Development
• Content Management