Mayuri Raviraj Kangle

Senior Service Desk Engineer @Prifysgol Cymru Y Drindod Dewi Sant University Of Wales Trinity Saint David

Birmingham, GB

Performing troubleshooting of routing and switching issues, traffic manipulation, redundancy checks, subnetting and configuration backup in LAN / WAN network. • Deliver network ticketing support to resolve all the issues using ServiceNow Ticketing system.• Applied routing changes including static, EIGRP, BGP, and OSPF which improved the network performance. • Experience with multi-vendor devices in networks, firmware updation. • Having knowledge of Microsoft 365, Intune, and Slack, MyLabsafe, Azure AD.• Provide support for hardware and software issues of users’ desktop, laptop, iPad. Monitoring campus network using Wireshark. • Optimized ServiceNow ticketing workflows and streamlined issue resolution processes, cutting response times by 30% and enhancing user satisfaction.• Applied changes to routing protocols (EIGRP, BGP, OSPF), boosting network performance by 15% through enhanced traffic routing and reduced latency.• Experienced in managing network devices with a focus on ensuring optimal performance and security. Proficient in operations management and resource utilization to support business continuity and efficiency. • Provided technical assistance and coordinated with vendors to resolve issues and maintain service standards. Contributed to knowledge sharing across teams to enhance collective expertise and improve decision-making processes. • Supported the development and oversight of the product portfolio to align with organizational goals and technology strategies.